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WebXess Technology Overview WebXess' staff members harbor strong technical skills in various areas of programming, network technology, and the Internet. Several years of experience in these fields allow our collaborative team to complete quality projects that show real results. WebXess has created, designed, and implemented a variety of projects. These include a proprietary control panel system, online learning systems, an affiliate tracking system, custom search engines, database management systems, and product integration systems, just to name a few. By conducting extensive research and working in a tightly knit team of professionals, we are able to reach each customer's unique goal. We strive to achieve the best possible customer service to our clients and to stay educated on current issues within the Internet world that may affect Web Hosting and customer experiences. Engaging in a business relationship with WebXess ensures that your Website will serve it's visitors with the highest level of quality. Technical Support Our technical support staff is both savvy and responsive. We provide 24/7 email support to all of our web hosting customers, with a guaranteed response time of within 24 hours. In our many years of providing these services, we have never broken that promise. In fact, in most cases, emails are answered in an average of just 2-3 hours. In addition, emergency situations can be handled 24 hours a day via a telephone paging system. Our Net Monitoring capabilities are not only for our customers; we use them as well. We are always alerted of server performance problems immediately, and we are able to repair them at the earliest possible moment. For Technical Questions
For questions regarding your current WebXess services, contact the
support department for the appropriate division, or email us at:
If you are experiencing an emergency issue in which your server
is unreachable, please call us at:
For questions or concerns regarding our enhancement services, contact:
To submit information regarding hardware or equipment sales, contact: |
Network Infrastructure
Software
Reliability Features and Security All servers are housed in our state-of-the-art facility located on a large, restricted-access campus. The facility is monitored around the clock by both on-site security personnel and off-site monitoring systems. WebXess strives for the best quality assurance testing in order to provide almost 100% uptime. Each server is equipped with mirroring hard drives to protect against data loss from hardware failures. Daily and weekly data backups are performed for added assurance. Entire servers are kept on-hand for rapid resolutions to hardware problems, helping to ensure minimal downtimes. Climate control systems push several tons of cold air through the server room, while a high sensitivity smoke detection system provides forewarned protection against possible fire incidents. The facility operates off of a high-capacity power grid. In rare circumstances in which power grids are unavailable, our servers will be immediately supported by a battery array, while the 1500KW diesel generators start up and power the facility. This facility has 6,000 gallons of fuel on-site, allowing it to operate for several days without interruption. As yet another alternative, a dedicated power substation is present to take over indefinitely.
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8900 Business Park Drive, Suite 100 Austin, Texas 78759 | 512.241.1777 | 888.932.9377 | sales@webxess.net
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